UI Community HomeCare quickly took action, shutting down its servers and bringing in cybersecurity experts to investigate. They were able to safely restore its systems within one business day.
No electronic health record systems were affected by the data incident. While UI Community HomeCare and UI Health Care have separate operating systems, electronic health record systems, and information technology services, their relationship has historically involved sharing some patients, employees, and data files.
After a comprehensive investigation, UI Community HomeCare learned that a cybercriminal was able to see and take copies of data files containing information from patients, including a group of UI Health Care patients.
UI Community HomeCare and UI Health Care mailed written notifications on Aug. 29, 2025, to approximately 211,000 individuals affected by the data incident. A substitute notice has also been posted on uihc.org and uicommunityhomecare.org.
Below is a sample of the letter UI Health Care is sending to those who are potentially affected:
Dear [Name],
At University of Iowa Health Care, we take patient trust and data protection very seriously. We deeply regret to inform you of an incident at University of Iowa Community HomeCare, an affiliate company that supports the mission of UI Health Care, involving the personal information of [Extra1]. Please be assured that we have taken every step necessary to address the incident.
UI Community HomeCare is a full-service home infusion and medical equipment services provider that serves individuals living in Iowa, western Illinois, and northern Missouri. While UI Community HomeCare and UI Health Care have separate operating systems, electronic health record systems, and information technology services, their relationship has historically involved sharing patients, employees, and data files.
On July 3, 2025, UI Community HomeCare had someone access its computer system without permission. UI Community HomeCare quickly took action to protect their patients and prevent further harm by shutting down their servers and bringing in cybersecurity experts to investigate. They were able to safely restore systems within one business day.
After further investigation, we learned that a cybercriminal was able to see and take copies of data in UI Community HomeCare’s computer system, which included some shared data files containing information from a group of UI Health Care patients.
We want to assure you that UI Health Care’s electronic health record system and its servers were not affected by the data incident at UI Community HomeCare. However, the files that were accessed include patient information such as name, date of birth, medical record number, provider, type of visit, insurance information, and date of service.
If you have questions about this incident, please call 833-745-0871, Monday through Friday from 8 am to 8 pm Central Time (excluding major U.S. holidays). Be prepared to provide your engagement number. You may also visit uihc.org for additional information.
Although there is no indication at this time that your information has been misused, we encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your personal account statements and monitoring free credit reports for suspicious activity and to detect errors. Please review the information in the Steps You Can Take to Protect Personal Information found below if you feel it is necessary to do so.
UI Health Care sincerely apologizes for any inconvenience or concern caused by this incident. We are committed to working with UI Community HomeCare to strengthen its systems and business processes so we can prevent events like this from happening in the future.
Sincerely,
Joint Office for Compliance
University of Iowa Health Care
